Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, subscribe to our service, or communicate with us.

• Account Information: Name, email address, password, and company name.
• Payment Information: Payments are processed by DodoPayments. We do not store your full credit card details on our servers.
• Usage Data: Information about how you use our service, including log data, device information, and IP address.
• Customer Data: Data included in the support tickets and conversations you manage through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and send related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Prevent fraud and abuse of our services.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors and service providers who need access to carry out work on our behalf (e.g., hosting, email delivery, payment processing via DodoPayments).
• Legal Requirements: If required by applicable law or legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of our business.

4. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising trackers. Analytics cookies may be used to understand how our service is used, and you may opt out of these through your browser settings.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All data is transmitted over encrypted connections (TLS/SSL).

6. Your Rights and Choices

You have certain rights regarding your personal information, depending on your location:

• Access and Update: Access and update your account information through your workspace settings.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Opt out of promotional communications at any time.

7. Data Processing (GDPR)

For users in the European Economic Area, we process personal data on the basis of: (a) your consent, (b) the performance of a contract, (c) compliance with legal obligations, or (d) our legitimate interests in operating and improving our service. You may withdraw consent at any time by contacting us.

8. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by revising the date at the top and, in some cases, by sending you a notification.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@tenserdesk.com.